Voice AI: How We Reduced Latency by 70% While Maintaining 99% Accuracy

15 min
June 18, 2025
WEKA Stage

About

Join Will Bodewes at SuperAI Singapore 2025 as he reveals the groundbreaking strategies behind Phonely's success in reducing latency by 70% while maintaining 99% accuracy in voice AI systems. Drawing from his experience in founding Phonely, a startup that manages 100,000 AI-driven calls daily, Will delves into the cutting-edge techniques that make voice AI a powerful tool for businesses today.

Discover the pivotal advancements that have enabled this leap forward: from real-time transcription and the integration of large language models to realistic voice synthesis and function calling. Will explains how these innovations, alongside a robust voice orchestration layer, are transforming phone calls from a business pain point into a streamlined, AI-driven process.

Explore the complex challenges overcome by Phonely, such as managing latency, ensuring transcription accuracy, and implementing stringent guardrails to steer the AI's output. Gain valuable insights into the intricacies of building AI systems that can effectively navigate human-like conversations, even in noisy environments or with unexpected interruptions.

Learn about the practical application of these technologies in a real-world case, where Phonely collaborated with a customer to achieve remarkable latency reductions and conversion rate improvements. Will's talk provides an in-depth look at the business challenges of adopting voice AI, including integrating with existing systems and ensuring high reliability.

If you're fascinated by the intersection of AI, machine learning, and intuitive human interaction, this talk is a must-watch. Don't miss the opportunity to enhance your understanding of how AI is revolutionizing the way we communicate.

We invite you to like, comment with your thoughts, and subscribe for more insightful talks from SuperAI Singapore 2025.

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